Terms of Service
Maintained by Ordex Systems for the Vetigo platform. Contact support@ordex-systems.com with any questions about these terms.
1. Agreement
By creating an account or using Vetigo, your clinic agrees to these terms. If you are accepting on behalf of a practice, you confirm you have authority to do so.
2. Trials and subscriptions
New clinics may use Vetigo free for 30 days with full functionality and no credit card required. After the trial, continued use requires a paid plan — Starter, Professional, Growth or Enterprise. Plan limits on locations and users apply as published on our pricing page.
3. Billing and changes
Subscriptions are billed monthly or annually in advance; annual billing is discounted 15%. Add-on modules and usage-based charges (such as SMS or payment processing) are billed in the same cycle. Plan upgrades take effect immediately and prorate; downgrades take effect at the next renewal. Fees are non-refundable except where required by law. One-time services such as data migration and training are quoted separately.
4. Your data
Your clinic retains ownership of the client, patient and clinical records you enter. We process that data only to provide and support the service, as described in our Privacy Policy. You are responsible for the accuracy of records and for complying with the professional and record-keeping rules that apply to your practice.
5. Acceptable use
Do not use Vetigo to store unlawful content, attempt to access another clinic's data, probe or disrupt the service, resell access without a written agreement, or share user credentials. Each named user must have their own account.
6. Clinical responsibility
Vetigo is administrative software. It does not provide veterinary advice, diagnosis or treatment decisions. Optional AI features generate draft text that a licensed veterinarian must review before it becomes part of the medical record.
7. Availability and support
We aim to keep the service available continuously and perform maintenance with notice where practical. Priority support is included on Growth, and Enterprise agreements may include a written service-level agreement. Unless a signed agreement says otherwise, the service is provided without an uptime guarantee.
8. Suspension and termination
You may cancel at any time; access continues to the end of the paid period. We may suspend accounts for non-payment or breach of these terms. On termination you can request an export of your clinic data before it is deleted.
9. Liability and changes
To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim. We may update these terms and will notify account owners of material changes by email before they take effect.