Privacy Policy
This page is maintained by Ordex Systems to answer common privacy and security questions about Vetigo. It describes our current practices and is not an independent certification or audit report. Questions: support@ordex-systems.com.
Information we handle
- Account data for clinic staff: name, email, phone and role.
- Clinic records your team enters: clients, pets, appointments, examinations, vaccinations, inventory and invoices.
- Billing details for the subscription, handled by our payment processor.
- Operational logs needed to run, secure and support the service.
Roles
Your clinic is the controller of the client and patient records it enters; Ordex Systems processes that data on your instructions to provide Vetigo. Pet owners should direct requests about their records to the clinic that holds them.
How we use data
To provide the platform, authenticate users, send the reminders and notifications your clinic configures, deliver support, bill subscriptions, and detect abuse or security issues. We do not sell personal data, and we do not use your clinical records for advertising.
Separation and access control
Each clinic's data is isolated with database row-level security, so users only reach records for clinics they belong to. Access inside Vetigo is governed by roles (owner, admin, veterinarian, staff). Our staff access production data only when needed to provide support or resolve an incident.
Service providers
We use vetted providers for cloud hosting and database infrastructure, authentication, email and SMS delivery, payment processing, and optional AI features you enable. These providers may process data only to deliver their part of the service. A current subprocessor list is available on request.
Retention and deletion
Clinic records are kept while your subscription is active so you can meet professional record-keeping requirements. After cancellation you can request an export, after which data is scheduled for deletion. Backups age out on their normal rotation.
Cookies
We use only the storage needed to keep you signed in and remember your active clinic. No advertising trackers are used.
Your requests
Clinic account owners can request access, correction, export or deletion of their data, or a data processing agreement, by emailing support@ordex-systems.com. Report suspected security issues to the same address and we will acknowledge promptly.
Changes
We will notify clinic account owners by email before material changes to this policy take effect.